Effective Date: 21 May 2025
Last Updated: 21 May 2025
The White Hart Inn (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share your information when you use our website at www.whitehart-nettleham.co.uk (“our site”).
1. What Data We Collect
When you use our lunch pre-order service, we may collect:
- Identity Data: Your name.
- Contact Data: Email address, phone number.
- Order Data: Your meal choices, dietary needs, and any notes provided.
- Payment Data: Billing address and payment confirmation (processed securely by our payment provider – we do not store card details).
- Technical Data: IP address, browser type, device type, operating system, and browsing behaviour.
2. How We Use Your Data
We use your information to:
- Process and manage your orders
- Communicate order confirmations, updates, and responses to queries
- Improve our website, services, and customer experience
- Comply with legal obligations (e.g., food safety or accounting requirements)
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data only when we have a lawful basis to do so. This includes:
- Contractual necessity – to fulfil your lunch order
- Legitimate interests – such as improving our services
- Legal compliance – to meet regulatory obligations
- Consent – for optional marketing communications (only if you opt in)
4. How We Share Your Data
We do not sell your personal data. We may share it with trusted third parties, such as:
- Payment processors for secure transactions
- Website and IT support providers
- Law enforcement or regulators, if legally required
All partners must follow strict data protection rules.
5. How We Use Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies to:
- Enable website functionality (e.g., keeping your order in the basket)
- Improve site performance and speed
- Understand how users interact with our site (analytics)
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Necessary | Essential for core website functionality |
| Performance | Helps us analyse how visitors use the site |
| Functionality | Remembers your settings and preferences |
We use tools such as Google Analytics to collect anonymous usage data. This helps us improve our service but does not identify individual users.
6. Managing Cookies
You can control or delete cookies via your browser settings. However, disabling some cookies may affect site functionality.
To manage cookies:
- Chrome: chrome://settings/cookies
- Safari: Preferences > Privacy
- Edge: Settings > Site Permissions > Cookies
- Firefox: Preferences > Privacy & Security
7. Data Security
We take appropriate security measures to prevent your personal data from being lost, misused, or accessed without permission. These include secure servers, encryption, and strict access controls.
8. Your Rights
You have the right to:
- Request access to the data we hold about you
- Correct or delete your personal data
- Restrict or object to data processing
- Withdraw your consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, email us at: contact@whitehart-nettleham.co.uk
9. Data Retention
We only keep your data as long as necessary for the purposes we collected it for, including legal or accounting obligations. Typically, this is:
- Order and contact data – retained for up to 6 years for accounting
- Cookie data – varies by cookie, generally under 2 years
10. Children’s Privacy
Our service is not intended for use by individuals under the age of 16. We do not knowingly collect data from children.
11. Updates to This Policy
We may update this policy from time to time to reflect legal or service changes. The latest version will always be available on our website, with the date shown at the top.
12. Contact Us
If you have questions or concerns about this Privacy & Cookie Policy or how we handle your data, please contact:
The White Hart Inn
Email: contact@whitehart-nettleham.co.uk
Website: www.whitehart-nettleham.co.uk